Satisfaction Survey Home Satisfaction Survey Satisfaction Survey Your Name Lawyer's Name Case Reference Number Q1 Please tell us how you heard about Chafes Hague Lambert Solicitors * Q2 How would you rate your overall experience? * Excellent Good Average Poor Please tick one box Please tell us why Q3 How satisfied were you with the overall service provided by your solicitor? * Very Satisfied Satisfied Not Satisfied Q4 At the end of your case, had we met your expectations? * Yes No It was as we had been advised Q5 In general, how satisfied were you with the service you received in relation to: - How quickly we replied to telephone calls: * Extremely Satisfied Satisfied Not Satisfied Unsure - How quickly we replied to letters or emails * Extremely Satisfied Satisfied Not Satisfied Unsure Q6 Thinking about the costs you were charged, how satisfied were you: - With the costs information provided at the outset * Extremely Satisfied Satisfied Not Satisfied Unsure - With the costs information provided during your instructions * Extremely Satisfied Satisfied Not Satisfied Unsure Q7 Would you use Chafes Hague Lambert Solicitors again ? * Yes No Q8 Would you recommend Chafes Hague Lambert Solicitors? * Yes No Please include any feedback or comments about how you think we can improve our service: Would you be happy to provide us with a testimonial? Please tick here if you are happy for us to use this in our marketing - your full name will not be published Please tick here if you are happy for us to use this in our marketing - your full name will not be published reCAPTCHA
